# Tell us what you are trying to measure or resolve.

> Contact Virent about product access, pricing, support, integrations, privacy, legal or security matters.

Canonical: https://virent.app/contact
Last updated: 2026-07-29

Early access, pricing, support, integrations, privacy, legal terms, or a suspected security issue.

## Choose a contact path

### Product access and pricing

Include:

- company and website;
- number of brands (websites, or brands tracked without one);
- approximate prompt, provider, and language scope;
- whether you need Human or AI Crawler Analytics;
- target timing.

*Email subject: Virent product inquiry*

### Product support

Include:

- affected workspace or website;
- product area, and approximate time with time zone;
- route, prompt, or operation;
- expected and observed behavior;
- a safe request or event identifier when available.

*Email subject: Virent support request*

### Developer and integration questions

Include:

- framework and version;
- hosting or request layer;
- the signal you want to capture;
- sanitized error text;
- the framework guide you already tried.

*Never send the full ingest secret.*

### Privacy and legal

Say whether the request concerns the Privacy Policy, Terms, the Data Processing Addendum, data-subject rights, or subprocessors. Identify the account or email involved, without sending identity documents.

*Email subject: Virent privacy or legal request*

### Security reports

Describe the affected surface, observed behavior, reproduction steps, and potential impact. Do not access data that is not yours or include secrets in the first message.

*Email subject: Private security report*

## Contact details

This address currently handles product, support, privacy, legal, and security inquiries.

- [virent.app@gmail.com](mailto:virent.app@gmail.com)

## Before contacting support

- [Documentation](https://virent.app/docs)
- [Help Center](https://virent.app/help)
- [Pricing](https://virent.app/pricing)
- [Security](https://virent.app/security)
- [Privacy Policy](https://virent.app/privacy)
- [Terms of Service](https://virent.app/terms)
- [Data Processing Addendum](https://virent.app/dpa)

## Final note

Virent uses what you send to review and answer the request, in line with the Privacy Policy. Never send passwords, API keys, server secrets, payment data, or personal information the request does not need.