Terms of Service

By accessing or using the Services, you agree to these Terms of Service (the “Terms”) on behalf of yourself or the organization you represent (“Customer” or “you”). If you accept for an organization, you represent that you have authority to bind it. If you do not agree, do not use the Services.

An order form, statement of work, Data Processing Addendum, or other written agreement signed or accepted by Virent and Customer may add to these Terms. If there is a conflict, the more specific written agreement controls for that conflict.

• You must be at least 18 and legally able to enter this agreement.
• You must provide accurate account information and keep it current.
• You are responsible for account credentials, authorized users, workspace permissions, and activity under your account.
• You must promptly notify us of suspected unauthorized access.

Virent provides telemetry-first analytics for human website activity, AI and search crawler activity, LLM visibility, prompts, answers, citations, competitors, and related reporting. Features may vary by plan, configuration, provider availability, or launch stage.

Early-access, beta, preview, or experimental features may change, be suspended, or be discontinued. They may be less reliable than generally available features and should not be used where failure could cause material harm.

Paid plans, usage limits, fees, billing cycles, and renewal terms will be stated at purchase or in an order form. Unless stated otherwise, fees are non-refundable except where law requires, and Customer is responsible for applicable taxes other than taxes on Virent’s income. We may change future pricing with advance notice; changes do not alter a current committed term unless agreed.

“Customer Data” means data, content, prompts, domains, events, configurations, and other material submitted to or collected through the Services for Customer. Customer retains its rights in Customer Data and grants Virent a limited, worldwide license to host, copy, process, transmit, and display it only as needed to provide, secure, support, and improve the Services as permitted by these Terms.

Customer is responsible for the legality, accuracy, quality, and collection of Customer Data; establishing and documenting a lawful basis; providing required notices; obtaining consent where required, including for non-essential analytics storage or tracking; honoring user choices and data-subject rights; and configuring the Services appropriately under laws such as the GDPR, UK GDPR, LGPD, and applicable electronic communications and consumer laws. Customer must not submit secrets, payment-card data, health data, government identifiers, precise location, or other sensitive personal information unless Virent has expressly agreed in writing to process it.

• Customer may monitor only domains, properties, data, and accounts it owns or is authorized to analyze.
• Customer controls which SDK, middleware, event, identity, prompt, provider, and integration features it enables.
• Third-party integrations and model providers are governed by their own terms and availability.
• Customer must not use the Services to bypass access controls, robots directives, provider restrictions, or applicable law.

You may not use the Services to:

• Violate law, third-party rights, privacy, or contractual restrictions.
• Access or monitor systems, data, or domains without authorization.
• Send malware, harmful code, spam, or content intended to disrupt or deceive.
• Probe, scan, overload, reverse engineer, copy, or circumvent the Services except where law expressly permits.
• Use automated means that materially burden the Services outside documented interfaces or agreed limits.
• Build a competing service from non-public elements of the Services or resell access unless Virent agrees in writing.

Virent and its licensors own the Services, software, designs, documentation, trademarks, and related intellectual property, excluding Customer Data. Subject to these Terms, Virent grants Customer a limited, non-exclusive, non-transferable, revocable right to use the Services during the applicable term for its internal business purposes.

If you provide feedback, you grant Virent a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or attribution. This does not transfer ownership of Customer Data.

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform under the agreement, protect it with reasonable care, and disclose it only to personnel and providers with a need to know and confidentiality duties. These obligations do not apply to information lawfully known without restriction, independently developed, publicly available through no breach, or rightfully received from another source. A legally required disclosure may be made after notice where legally permitted.

Answers, citations, classifications, recommendations, and other automated outputs may be incomplete, inaccurate, delayed, or changed by third-party providers. Virent does not control third-party model behavior or guarantee that any crawler, model, provider, or user will access, cite, rank, or refer to Customer. You must review outputs and evidence before making legal, financial, security, or other high-impact decisions.

Our Privacy Policy describes our handling of personal information. The Data Processing Addendum applies when Virent processes personal data on Customer’s behalf and is incorporated where required. Both parties will maintain safeguards appropriate to their responsibilities. No internet service is completely secure, and Customer remains responsible for its systems, credentials, configurations, and backups.

We may suspend access when reasonably necessary to prevent harm, address a security risk, comply with law, enforce these Terms, or respond to overdue fees, and will use reasonable efforts to limit scope and provide notice where practical. Either party may terminate as allowed by an order form or if the other party materially breaches and does not cure within 30 days after notice. Virent may terminate free or preview access on reasonable notice.

After termination, Customer’s right to use the Services ends. Customer should export needed data before termination. We will delete or return Customer Data as required by the applicable agreement, subject to legal retention, backup, and security obligations. Provisions that by their nature should survive will survive.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” VIRENT DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR PRODUCE A PARTICULAR BUSINESS, SEARCH, OR AI-VISIBILITY RESULT. NOTHING IN THESE TERMS EXCLUDES A WARRANTY THAT CANNOT LAWFULLY BE EXCLUDED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS CUSTOMER PAID OR PAYABLE TO VIRENT FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR US$100 IF CUSTOMER PAID NOTHING.

These limits do not apply to liability that cannot lawfully be limited, Customer’s payment obligations, or a party’s fraud or willful misconduct. A written order form may state different limits.

To the extent permitted by law, Customer will defend and indemnify Virent and its personnel from third-party claims arising from Customer Data, Customer’s websites or products, Customer’s breach of these Terms, or Customer’s unlawful or unauthorized use of the Services. Virent will provide prompt notice and reasonable cooperation, and Customer may control the defense, provided no settlement admits fault by or imposes obligations on Virent without consent.

Neither party may assign the agreement without the other’s consent, except in connection with a merger, reorganization, sale of substantially all assets, or to an affiliate, provided the assignee assumes the obligations. The parties are independent contractors. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the rest remains effective. Neither party is liable for delay caused by events beyond reasonable control.

Notices may be provided electronically. Governing law and venue stated in an order form control. If none is stated, applicable conflict-of-law and mandatory consumer-protection rules determine governing law and a court with competent jurisdiction may hear the dispute. These Terms and incorporated agreements are the entire agreement regarding the Services.

We may update these Terms. Material changes will apply prospectively after reasonable notice, unless an earlier effective date is required for law or security. Continued use after the effective date constitutes acceptance where permitted.

Questions and legal notices should be sent to virent.app@gmail.com.